911 emergency transport
Since 1977, KCEAA has responded to medical emergencies throughout Kanawha County, all starting with a call for help to 911.
Last year, KCEAA responded to about 50,000 calls for service throughout the region. KCEAA employs more than 200 EMTs, paramedics, nurses, communicators and support staff, to provide Advanced Life Support emergency medical service 24 hours a day, seven days a week.
What you need to know if you have a medical emergency
What is a medical emergency?
Call 911 if the patient has the following problems:
- Choking or trouble breathing
- A seizure or attack
- Won't respond when talked to
- Sudden or intense pain
- Heavy bleeding
- Severe or persistent vomiting or diarrhea
- Chest pain or pressure
- Neck or back injury
- Confusion or mental status change
- Fainting or loss of consciousness
- Sudden dizziness or vision change
- Patient is suicidal or homicidal
What do I do when I call 911 ?
- Describe the emergency, speak calmly and slowly
- Give the location where the patient is, with address and any nearby landmarks
- Give your name and telephone number
- Ensure your own personal safety
- Follow dispatcher instructions and answer all questions
- Dont hang up until told to do so
- Don't leave the scene until help arrives
Help is on the way. What now?
- Keep the patient calm, warm and awake
- Do not give the patient anything to eat or drink
- Do not move a patient who has been in a car accident, had a serious fall, or has been found unconscious, unless the patient is in immediate danger
- Perform first aid if you are willing and able
How do I prepare my home for help to arrive?
- If possible, send someone out to meet the ambulance
- Clear a route to the patient - move cars, furniture, etc.
- Close off any pets from rescuers in a separate area
- Compile all the patient's medications and allergy information for the responders
- Gather the patient's medical history
- Note the time:
- when was the last time you talked with the patient?
- how long has the patient had the medical problem?
- if unconscious, how long have they been unconscious?
- Check to see if the patient has any advanced directive such as a DNR (Do Not Resuscitate) order.
What do I need to do before leaving?
- Arrange for children to stay with a friend or neighbor
- Pack a small bag for yourself
- Bring insurance cards and other important information
- Lock up your home and turn off all appliances